Privacy Policy
Introduction
Welcome to the Deeside Dragons Supporters Club.
We are committed to protecting your privacy and handling your personal data in a secure, transparent, and responsible way. This Privacy Policy explains what information we collect, how we use it, and your rights under UK data protection law, including the UK General Data Protection Regulation (UK GDPR).
Who We Are (Data Controller)
The Deeside Dragons Supporters Club is the data controller responsible for your personal data.
If you have any questions about this policy or how your data is handled, please contact us via the Supporters Club contact form.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Postal address
- Phone number
- Payment details (processed securely via third-party providers — we do not store full card details)
Order Information
- Purchase history
- Delivery addresses
- Product selections and preferences
Membership Information
- Membership status and level
- Renewal and expiry dates
Lawful Basis for Processing (UK GDPR)
Under UK GDPR, we rely on the following lawful bases to process your data:
- Contractual Necessity – to manage your membership, process orders, and deliver services
- Legal Obligation – to comply with tax, accounting, and regulatory requirements
- Legitimate Interests – to improve our services, communicate with members, and operate the Supporters Club effectively
- Consent – for marketing communications where required
How We Use Your Information
We use your information to:
- Process and fulfil orders (digital and physical products)
- Manage your Supporters Club membership
- Communicate important updates, news, and information
- Deliver products and services
- Process payments securely
- Improve our services, website, and supporter experience
- Meet legal and regulatory obligations
Data Retention
We only keep your personal data for as long as necessary:
- Membership data: retained for the duration of your membership and a reasonable period afterwards
- Order and financial records: retained for up to 6 years to meet legal and accounting requirements
- Marketing data: retained until you withdraw consent or unsubscribe
Data Storage and Security
Your data is stored securely using industry-standard systems and safeguards. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, misuse, or disclosure.
Digital and Physical Products
- For digital products, your email address is used to deliver access or download links
- For physical products, your postal address is used strictly for fulfilment and delivery
Third-Party Services
We work with trusted third-party providers to operate our services effectively. These may include:
- Payment processors (e.g. Stripe, SumUp)
- Delivery and fulfilment partners
- Email and communication platforms
- Website hosting providers
These providers process your data on our behalf and are required to protect it in line with data protection laws.
International Data Transfers
Where third-party providers are based outside the UK, we ensure appropriate safeguards are in place, such as:
- UK-approved Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
Your Rights (UK GDPR)
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (“right to be forgotten”)
- Restrict or object to certain types of processing
- Request transfer of your data to another service (data portability)
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us via the Supporters Club contact form.
Marketing Communications
You will only receive marketing communications where:
- You have given consent, or
- We have a legitimate interest and you have not opted out
You can unsubscribe at any time using the link provided in emails or by contacting us.
Cookies
Our website uses cookies to:
- Improve site functionality
- Enhance your browsing experience
- Analyse usage and performance
You can manage or disable cookies through your browser settings. Where required, we will request your consent before placing non-essential cookies.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact us via the Supporters Club contact form.
Complaints
If you are not satisfied with how your data is handled, you have the right to lodge a complaint with the UK’s data protection authority:
Information Commissioner\\\'s Office
Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website.